Web 2.0, the explosion in social networks and, more generally, the massive arrival onto the scene of Digital have transformed the behavior and expectations of consumers

 The customer journey has become multichannel, then omnichannel. The new Digital customer, encouraged by the new power he has taken over the brand, now expects an overall brand experience, in other words, a cross-channel, coherent, homogenous, transparent, personalized and real-time customer relationship on all channels.

The Digital Transformation is therefore complicating classic customer relationship models and forcing Customer departments to review their relational model to stay in the race.

Positioned at the crossroads of, on the one hand, issues surrounding the transformations in business functions, organizations and personnel and, on the other hand, the major technological developments linked to customer tools and insight, Up’Generation assists enterprises to meet their new challenges.

  • Adapt and deploy a relational strategy which is a winning one for the enterprise and its customers : customer strategy, customer Marketing plan, customer insight, service innovation initiative … Up’Generation helps you to understand and integrate new challenges posed by the customer relationship.
  • Manage the organizational transformation which accompanies it : design and deploy a customer-oriented culture and processes, aiming, notably, to remove silos from the methods of functioning of the enterprise's different business functions. Up’Generation assists Customer departments in defining their customer processes and the organizational structures which underlie them and in ensuring the upskilling of their teams.
  • Improve the operational effectiveness of actions : from achieving customer insight, through to improving Marketing actions via the innovation incubator and to measuring effectiveness, Up’Generation helps you to identify and action your key performance levers. 

Digital Marketing Automation/OminiChannel Campaign Management

Digital Marketing Automation allows digital channels - mobility, social networks – to be integrated with the CRM. As regards Marketing campaigns, it thus makes it possible to propose a customer experience which corresponds to customers' omnichannel and real-time expectations.

  • Define the customer experience and omnichannel customer journeys
  • Improve the effectiveness of cross-channel campaigns
  • Design and deploy CRM solutions and tools, campaign management
  • Define and implement "Customer Centric" data architectures in order to ensure the consistency and quality of data in a complex sphere

OmniChannel Customer Service

The emergence of new channels and the digitalization of the customer relationship are transforming the customer service function, which is now resolutely omnichannel.

  • Implement an incubator : operational pilot to identify and experiment with performance improvement levers and then apply them more generally
  • Listen to the "voice of the customer" to improve operational processes, and notably customer satisfaction

  • Design and deploy Customer Service solutions on social networks - social CRM
  • Promote the upskilling and performance of Customer Service players
  • Benefit from Microsoft Dynamics and Salesforce expertise and partnerships

Social CRM

Social Media Intelligence can be defined as the collecting, processing, categorization, clusterization, and semantic analysis of all data present on the Web and social networks. The aim is to enhance the Digital quality and engagement of a brand.

  • Manage the Digital reputation of an enterprise
  • Identify ambassadors and critics
  • Detect weak signals : obstacles, complaints, customer remarks
  • Formulate response strategies and scenarii

Customer Innovation Marketing

Customer Innovation Marketing can be defined as the development of differentiating and innovative new service offerings contributing revenues to the enterprise and responding to new consumption methods, whilst at the same time favoring an omnichannel logic.

The innovation process is structured around the implementation of new methodologies and technologies, such as analytical CRM and Digital CRM.

  • Deploy a services innovation initiative : from the idea, to the merits of launching a new service

  • Produce opportunity studies and a Business Model
  • Design and deploy new, value services
  • Undertake an innovation study : understand customer needs, identify emerging trends, detect and test ideas for services
  • Identify and deploy ground-breaking software solutions (e-CRM)
  • Organize seminars and workshops on disruptive customer innovation
  • Support employees in "Customer Lab / Innovation" mode

Enhanced Customer Insight is structured around the cross-referenced analysis of transactional - behavioral data: purchasing history – and non-transactional – customer transcripts, sentiment analysis…- data, in order to acquire a refined, comprehensive insight into your customers – 360-degree insight.

  • Collect and process behavioral data for the purposes of predictive analysis
  • Collect, process and analyze in a semantic manner : textual data, Text Mining
  • Cross-reference and generally enrich the data : enhanced CRM
  • Promote the enhanced CRM


  • AB InBev

    Several projects in all AB InBev operating zones, successfully deploying new governance and technology to support the Performance Management cycle (Budgeting / Tracking & Monitoring / Forecasting). The various streams span across the full P&L: Revenue and Marginal Contribution, Overhead (ZBB), Customer / Product / Market profitability, Production and Supply costs. Keyrus has supported AB InBev end-to-end: design of analytical models, process and organisation optimisation, tool design and deployment, project and change management.

  • AG Insurance

    Mapping of the risks of fraud existing within the organization.

  • Air France KLM

    Creation of new services around air travel definition of the processes linked to these new services (marketing, sales, delivery, management), expressions of needs and functional and technical specifications, assistance with the choice of tool, development, testing, acceptance testing and deployment of the tool, design of the training portfolios and provision of the training, assistance with deployment, coordination and management of the project.

  • Altarea Cogedim

    Assistance with defining and developing the omnichannel strategy, launching an innovative system of digital terminals in several Parisian train stations and shopping centers, developing a digital factory enabling websites and mobile applications to be deployed for each of the shopping centers, launching innovative cross-channel services.

  • American car manufacturer

    Reorganization of the Marketing and communications department, definition of the organizational structure, review of necessary skills linked to the evolution of business functions towards digital channels, establishment of the coordination processes and routines to apply internally and with partner agencies.

  • APHP

    Total overhaul of the decision-making information system of the Paris Public Hospital Group with a view to improving retrieval statements and the analytical management of the various units within the hospital group: implementation of monthly reporting to monitor activity and the payroll, restructuring of the architecture, optimization of the databases, installation of new indicators, improvement of pre-defined reports, and deployment of dashboards.

  • Arezzo

    Design of a new multi-country (Brazil, USA) and multi-brand omnichannel e-commerce platform to optimize the user experience : assistance in developing the omnichannel strategy and during the migration towards the new platform, integration of the hybris solution.

  • Arkema

    Improving the management of Business Intelligence Information Systems by reorganizing support services and maintenance conducted on the client's site so as to transfer them to one of its BI Service Centers.

  • ARS

    Definition and deployment of a shared decision-making solution within the Regional Health Agencies for the regional management of hospitals and medico-social centres: creation and installation of the tools required to implement the platform, hosting, use and upgrade maintenance of the decision-making platform.

  • Asset management bank

    Auditing project based on the new BusinessObjects XI V3.0 decision-making platform, and deployment of Infoburst, the mass dashboard distribution software, distributed exclusively by Keyrus in Europe.

  • Aviapartner

    Implementation of corrective, adaptive, and scalable maintenance of the SAS Financial Management environment within AviaPartner's charter company's finance department in order to support the financial reporting and operational forecasting processes.

  • Avis Budget Groupe

    Define the IT strategy and roadmap to support the improvement of operations (fleet utilization rate, providing of vehicles, etc.) and standardize internal processes in a Shared Service Center. The management of repositories (Master Data Management) and the development of BI capacities are the two axes used to give operations a transversal and timely view on the activities.

  • Biomérieux

    Putting optimized dashboards in place with SAP BusinessObjects Dashboards 4.0 for the Executive Committeesa of Biomérieux.

  • Bolloré Africa Logistics

    Implementation of an entry tool to standardize the Group reports of all of the subsidiaries in the world and improve the checking of data. Creation of a management dashboard to improve the performance of analyses and of management.

  • Bradesco

    Definition and implementation of dashboards using QlikView intended for the management of the credit products of banking establishments. Making available a mobile information access solution for executive management.

  • Brazilian telephone company

    Creation and implementation of dashboards for executive managers, giving access to information coming through sales channels via iPad and iPhone type mobile terminals, as well as through a Web interface in cloud mode.

  • Cache Cache

    Deployment of the foundations of the group's multi-channel strategy in Asia for roll-out in a short timeframe using hybris accelerator as the base. Multi-brand, multi-country and multi-channel design.

  • Campofrio

    Technological partnership on an ‘Oracle Data Integrator’ migration project in order to provide an ODI centralized integration platform and to migrate the ODI 10g version in place towards the latest version of the product : ODI 11g.

  • Canadian Financial Institution

    Implementation of the Microsoft Dynamics CRM solution to optimize the management and analysis of the institution’s client portfolio.

  • CFAO

    Analyze talent management processes and define the target processes: identify the needs and support the selection of a talent management solution, support the implementation of the tool.

  • CGR

    Integration of the hybris platform in a B2B context as part of the launch of a new e-Commerce website intended to capture new markets and increase revenues.

  • Chapitre.com

    Implementation of the Chapitre.com e-Commerce platform.

  • Chemicals group

    Deployment of transversal reporting software in the marketing and sales departments to optimize their joint customer canvassing actions.

  • Concorde (Hotels & Resorts)

    Optimization of the relational policy, periodic audit of the reservation centers for the hotels of the Concorde group (Crillon, Martinez, Concorde La Fayette, etc.), studies and analyses of the performance of the reservation centers, putting in place of action plans.

  • Digital sciences and technologies player

    The National IT and Automatism Research Institute (l’Institut National de Recherche en Informatique et Automatisme) has recently changed its identity, becoming "Inria, inventor  of the digital world". Keyrus assists  Inria in the emergence of the new brand and of its "transfer of innovation" offering to French businesses: positioning, site creation, community animation.

  • Distributor of household electrical appliances

    Deployment of a budgeting and reporting software solution in order to centralize within a single tool an overall view of the operational, financial, and HR reporting, and to create budgetary and forecasting simulations.

  • Electricity Distributor

    Deployment of a market satisfaction survey and quantitative studies.

  • Electricity transmission group

    Define the functional requirements for HR reporting (headcount, sick leave, compensation, internal mobility, training plan adherence, recruitment, ...) and define and deploy the change management strategy.

  • Elegia

    "Digital branding" mission for this Professional Training and Continuing Education center, including the redesign of the site and the activation of sales mechanisms inspired by e-Commerce. 

  • Energy sector leader

    Third-party application maintenance services for management applications relating to nuclear power plant civil engineering and using the JAVA EE and SAP BI technologies. The services are performed in compliance with the service levels defined in the contract. The scope of involvement includes maintaining the applications in operational condition and creating upgrade batches in fixed-price project mode.

  • Energy sector leader

    Operational maintenance (MDO) of HR data center applications (HRIC) and HR authorization service (HRHS) for the Group, involving the streamlining of the HRIS’ upstream applications. Implementation of reporting services, analysis services, and the mass publication of reports and dashboards.

  • Energy sector leader

    Opportunity study on smart cities.

  • Energy supplier

    Overhaul of the HR decision-making system: deployment of methods and tools for study, analysis and decision-making.

  • Eovi Mutuelle

    Opportunity Study for an MDM - SBA initiative. Validation of an MDM architecture, launch of a project to expose reference data. (Perimeter & Concepts: legal entities and private individuals (subscribers / Enterprises), Call Center / Search Based Application).

  • European financial services group

    Delivering Consulting services to the managers in charge of digital strategy and customer relations in order to prioritize, scope and deploy the portfolio of digital projects (creation of new online services, improvement of the customer experience). Providing assistance with all stages of project launches (strategic scoping, advisability study including the business case, monitoring implementation with all contributors..).

  • European financial services group

    Redesign of the Carrières website for all of the group's sites around the world. Installation of a study phase (on/offline mix, including five countries with a qualitative study and ten countries with a quantitative study), monitoring of a functional and graphical recommendation phase, design of the new artistic direction of the Carrières site - qualitative pretest on creating and managing users, full technical development of the site.

  • European insurance company

    Assistance in defining the widening of the scope of the insurance group's budgeting tool. Support in the redesign of the reporting applications under the SAP BusinessObjects technology within the planning and performance department (DPP). Migration of the decision-making platform to SAP Business Objects XI.

  • European mortgage bank

    Definition and deployment of several “free decision-making spaces” addressing the needs of the accounting, management controlling and quality departments of the bank. The advantage for users: improved autonomy over functions, and for administering the Business Intelligence and CRM applications (Microsoft BI V8 - Microsoft Dynamics CRM).

  • European tv channel

    A migration project, from Informix to Microsoft SQL Server, of the data in the Data Warehouse, and deployment of a “premium” maintenance contract for technical support for the Oracle Data Integrator solution.

  • Food Industry leader

    Define the brand's mobile strategy, including:analyse all links is the value chain (pre-sale, sales, after-sales), benchmark the strategy with others in the European market, make strategic and operational recommendations (2012-2013 roadmap).

  • Food processing group

    Deployment of a set of overall Business Intelligence software solutions dedicated to activity reporting and intended for 450 end-users spread over three platforms of the food-processing group: Europe, USA, Asia.

  • Galeries Lafayette

    Scoping and implementation of the redesign of the e-commerce site (Hybris E-commerce platform, Endeca Searchandising) on the scale of the entire Galeries Lafayette group.

  • Gas Distributor

    Design and implementation of the IBM COGNOS / TM1 solution for managing and monitoring production, budgeting and management reporting. Now, agencies can use production analyses for better anticipation and management by objectives.

  • Gas distributor

    SID maintenance: implementation of the TPM process for managing operational maintenance, the organization and traceability of calls received, and implementation of management dashboards for several operational departments in the gas distribution group.

  • Geoxia

    Definition of the overall webmarketing strategy, management of the implementation with the different service providers and reporting for the GEOXIA Group (Maisons PHENIX), a major player in real estate construction and renovation.

  • Global industrial group

    Completion of several projects using Oracle technologies (OBIE and Oracle Database) in strategic functions, such as finance or purchases, and international deployment.

  • Global pharmaceutical laboratory

    Deployment of budgeting software per region.

  • Grosfillex

    Grosfillex deployed Qlik for 130 users. After the sales, R&D and IT departments, the purchasing, production, transportation and HR departments now use Qlik to explore their data in depth, while still reducing infrastructure costs.

  • Habitat

    Audit of the ongoing project aiming to re-design the IS of Habitat : Management of stocks and deliveries; till management; Clientele management, Accounting management tool and Reporting for all these tools. Putting in place of new project governance and management of the completion of projects.

  • Havana (groupe Pernod Ricard)

    Digital assistance for the websites of two of the group's brands: responsive design on the two sites, graphical re-design desktop, tablet and mobile readability, multilingual and multi-version technological development.

  • Healthcare and provident mutual fund

    Put into place a solution allowing it to have at its disposal a cost accounting system based on the ABC ('Activity-based Costing') method.

  • Healthcare and provident mutual fund

    Business consulting in the framework of the definition and formalization of use cases Identification / categorization of use cases linked to the business processes existing, formalization of a Big Data trajectory making it possible to identify the first use case - to be undertaken in the framework of a PoC, analysis of operational implications of the broad options identified at the business, organizational and economic level, operational support in the context of the establishment of a first PoC associated with the selected use case.

  • Imerys

    Putting in place a commercial reporting solution using SAP Business Objects, covering 23 countries and numerous legal entities : simplifying the initial process, making the consolidation process and data more reliable, addressing user autonomy.

  • Industrial group

    In the context of industrializing the follow-up of objectives per employee, deployment of an application for managing the annual pay slips.

  • Industrial group

    Deployment of budgeting and consolidation software.

  • Insurance Group

    In the context of the "Loi Evin", the design under SAS technology of a new tool enabling customer results accounts to be automatically calculated and generated.

  • Insurance Group In Social And Assets Protection

    Strategic management: Implementation of a multidimensional planning tool allowing strategic management through simulation tools.

  • International banking group

    Rates Parameters and Model Control Department, independent verification of the valuation of the front office from external market informations (Totem, Collateral, Bloomberg, Brokers, etc), methodologies and calculation of reserves specifically on structured products, quantifying the uncertainty of the value of certain parameters, certain pricing models or certain market conditions, calculating the consideration of credit risk on the valuation, models calibration.

  • International Beverages Distributor

    Deployment of a financial reporting and budgeting software solution: definition of a Roadmap to determine the scope of each phase of the project, definition of the technical and functional specifications, iterative work by modelling to check that the needs match the target populations, deployment of the application software, acceptance and training.

  • International car manufacturer

    Support the design of the sales strategy and marketing tools, enabling a reduction in time to market. Design, develop and deploy change management (training and communication) in the different countries, coordinate the implementation.

  • International car manufacturer

    Audit and Search Engine Optimization study on the Internet sites of the automobile manufacturer Citroën. Analysis of traffic, optimization of search engine referencing and drafting of strategic recommendations to have deployed by the brand's interactive agencies.

  • International car manufacturer

    Creation of a custom performance solution, using QlikView technology and 'BI on Demand', for managing enterprise services, deployed to 12 countries. This solution now allows the Renault Group to standardize its cost/quality indicators.

  • International car manufacturer

    Improving commercial opportunities through client knowledge, identifying the 20 pieces of client data to gather, the Customer Master Record, defining the multi-channel client classification plan.

  • International Charterer

    Implementation of corrective, adaptive and ongoing maintenance of the SAS Financial Management environment within the financial department of the charterer, in order to support the financial reporting and operational forecasting processes.

  • International corporate banking player

    « Vision Sortie du Risque » Project in the Group Risk Department: monitoring transactions to fit the “originate to distribute“ strategy, monitoring outstanding impacted by these transactions (final weight in the total risk), definition of type indicators "net economic exposure guarantees", restitution of informations through the credit portal with a view by counterparty, loading and centralization of informations in Fermat software and in the enterprise database.

  • International energy group

    Support the implementation of the new organization model for the Procurement Department: describe the target organizational model (Matrix Organization) and formalize job descriptions.

  • International energy group

    Full maintenance of the decision support system, implementation of a Third-Party Maintenance (TMD) process for operational maintenance, organization and call monitoring, implementation of management dashboards for various organizational departments within the Group.

  • International group in the luxury goods and cosmetics sector

    Support Finance and Operational IS Departments in the evolution of the group management control systems (2000 controllers), including General functional design, support the selection process for a solution for the budgeting and financial reporting (software vendor, sustem integrator) including the realization of a Proof of Concept and a Proof of Technology, change management and international roll out.

  • International hotel and catering group

    Conception of an online application for generating commercial presentations. A tool which enables the easy creation, on the fly, of quality, homogenous presentations personalised for their clients.

  • International hotel and catering group

    Ergonomic and creative re-design for the hotel reservation gateway. The current "mobile first"-oriented design made it possible to define better user journeys involving all consultation terminals. Creation of a complete digital graphic charter for the site and all associated digital supports.

  • International life assurance group

    Detection of Health and Welfare benefits fraud. Assignment to combat health and welfare benefits fraud, mapping of risks of fraud existing within the organization, identification of risks and anti-fraud checks (supplementary proposals based on the Kadris monitoring catalog), predictive analysis tooling initiative. Initialization of the model - pilot phase.

  • International pharmaceutical laboratory

    Assistance in choosing a geographical information system, and installation of a Microsoft SQL Server 2005 decision-making model.

  • International pharmaceuticals group

    Development opportunities with connected objects.

  • International Transport Company

    Total overhaul of the international transport company's Data Warehouse providing the group with a complete management system – strategic and operational reporting, simulation, scheduling and forecasting – for the activity of its 53 agencies.


    Putting in place of a Data Management SAS support platform.

  • Key player in the Electrical energy domain

    Support the evolution of the performance management project, in the context of an evolving business model and organization: evolution of performance management (industrial performance, project management, cash management, etc.), simplify and enhance the steering platform in order to harmonize financial consolidation and performance management.

  • La Grande Récré

    Implementation of a multi-channel and product catalog management platform, implementation of a 'PIM' (Product Information Management): 400 attributes, multi-country, and multi-brand international sourcing, deployment of the website of la Grande Récré and deployment of cross-channel services.

  • Large Hospital

    Consulting mission to follow up the deployment of decision-making baseware at the hospital: structuring and implementation of the 2007-2012 strategic plan, deployment of the management structure, and finalization of the detailed strategic plans for each department as a portfolio of indicators.

  • Leader in Energy

    Strategic framework associated with Product Lifecycle Management : Conducting of seminars dedicated to strategic analysis and positioning, market studies, analysis of competitor positioning, weighing up of Building Information Management markets and players, business Case and decision dossier for Senior Management.

  • Leader in Energy Management

    Analysis of the Building Information Management market.

  • Leading Energy Supplier

    Assisting the project managers with implementation of a budgeting project under IBM COGNOS / TM1 technology: support for the financial and business departments in defining their needs, steering the project, coordinating the acceptance activities and supporting users in deploying the solution.

  • Leading Energy Supplier

    Live system support for HR Information Centre applications and HR authorization services at the Group level. Rationalization of the "Aval" ("Downstream") applications of the HRIS. System upgrade by designing and deploying applications for reporting, analytics and mass publication of reports and dashboards.

  • Leading european public works constructor

    Design and production of all the websites of this Construction-Public Works group: multi-site and multilingual development, reflection on ergonomics, graphic design and development of the websites based on a common graphic charter to reinforce the visual identity of the group.

  • Leading international energy player

    Assisting with the definition and implementation of a digitalization strategy around a BIM (Building Information Management) project. A comprehensive assistance assignment (market studies, analysis of competitors' positioning, guaging of markets, organization of awareness seminars for Group management).

  • Leading international player in the construction and public works sector

    Assisting the Group Finance Department with developing performance management :  development of the management model for the sake of harmonization between activities and implementation of a steering tool forming part of the existing Finance IS structure. Functional scoping and assistance with the choice of tools (forecasting and Business Intelligence), functional conception of the main management principles, project ownership assistance and change management.

  • Leading pharmaceutical industry player

    Study on the impact of new merchandising in pharmacies, defining the study methodology (mix between quanti, quali and online), drafting 3 different questionnaires: customers, pharmacist and animation script, analyzing and summarizing the results and defining recommended actions.

  • Leading pharmaceutical industry player

    MDM Opportunity Study in the context of a Finance / Supply Chain ERP re-design. Perimeter and Concepts: Products, projects, suppliers, finance business repositories. Contributions : Support for the ERP initiative and urbanization of the IS. Identification of critical areas of data for the organization, assessment of semantics and the trajectory for subjecting data to monitoring.

  • Leading player in the private media sector

    Diagnosis and recommendations on improving the handling of complaints in customer centers, diagnosis of the existing practices for the handling of customer complaints (multi channel, front and back office), identifying the major axes of improvement in order to optimize the management of the complaints (organization, processes, coordination, etc.), identifying the first actionable drivers to implement.

  • Leading player in the private media sector

    Communication campaigns on the social networks in order to increase the number of fans of the brand on its local markets (e-marketing, e-mailing, competitions on the social network).

  • Leading water supplier

    Analysis of the operational and financial management needs at the Group level, for this leading water company.

  • Logic Immo Groupe SPIR

    Ergonomic audit and graphics re-design of the main pathways of one of the most visited real estate classified ads sites in France.​

  • Major energy group

    Improving prediction performance of churn modelling based on relevant indicators coming from the analysis of weblogs and remarks by telephone agents. The objective was to detect ""typical"" patterns of behaviour by customers presenting a high risk of departing and bring out as yet unknown reasons for their departing, thanks to new data available through textual analysis and web analytics methods. 

  • Major energy group

    Conception and implementation of the IBM COGNOS/TM1 solution for budget preparation and production management and monitoring to make it easier for agencies to have at their disposal production analysis tables enabling forecasting and management by targets.

  • Major environmental industry group

    Deployment of an acceptance testing unit within the shared services centre (supplier accounts and e-Procurement) of the Group: OA technologies, Rank Xerox dematerialization of invoices.

  • Major French bank

    Logical architecture Big Data warehouse roadmap.

  • Major French bank

    Acceptance of the counterparty risk calculation library on market transactions. Functional acceptance of new versions of the library on exposures of CA-CIB. Restitution of new risk indicators in the intranet portal of the Bank and files generated by the tools of DRCOM to downstream systems.

  • Major French municipality

    Definition and support in the selection of a solution for the management and staffing of budgeting (GEB project) on behalf of the HR department for the City of Paris as part of an overall redesign and centralization of decision support environments. 

  • Major French municipality

    Support the transformation of the Prevention & Protection Department (1500 people): conduct a very large impact study to assess the feasibility of an increased territorialization of the department, moderate seminars with groups from 10 to 200 people, regular communication with main stakeholders.

  • Major French specialist in e-commerce logistics

    Support of the various departments - Internet activities, marketing, communications, sales - in deploying a unique on-line boutique via the integration of the hybris software e-Commerce platform, for the e-services and products marketed. The marketing and sales levers are thus improved thanks to new customer journeys and an optimized front office.

  • Major insurance group

    Lead generation in the life insurance industry by leveraging external data.

  • Major international bank

    Create a service catalog for the definition and implementation of an integrated portfolio management at CIO level, define a transformation program for delivery of IT projects approach, define the release cycle from demand to post-implementation (definition of phases, activities, deliverables, RACI, acceptance criteria, etc.), standardize the project management methodology (standard approaches and milestones for better control). 

  • Major media group

    Detailed analysis of the role and responsibility of the controlling department : organization, processes, information systems and its alignment with the strategic objectives. Analyze the activities from the perspective of the value chain with a focus on customers and develop a dashboard for the following areas: Commercial, Finance, HR, Internal Processes.

  • Major media group

    Design and creation of a multi-device interface dedicated to youth programs. The application, devised for mobiles, tablets, connected TV and of course the Web, proposes more than 150 episodes of cartoons. The interactivity has been designed both for parents and children, including gamification and social interaction thinking.

  • Major player in the luxury hotel sector

    Design an HR dashboard, in accordance with the Balanced Scorecard approach, including indicators related to the main axes of the HR policies (Mobility, Training, Well-being at work, etc.), design a prototype of the Qlikview solution.

  • Major player in the Social Welfare sector

    POC Tableau Software and Alteryx on sales management. Consulting on the representation mode of the performance indicators, and on the positioning of a self-service BI offer.

  • Major retail group

    Re-design of the organizational model by the centralization of support functions, in particular for marketing activities, Steering of the project, coordinating and contributing to the production of organizational and IS targets, business case and change management in the countries concerned.

  • Major retail group

    Support provided to the finance department in the implementation of a solution for standardizing the development of five-year strategies for the leading DIY company.

  • Major services group

    Mid-Market positioning strategy. Keyrus Management assisted the digital branch of the Group in defining its roadmap for the development of an online services platform for the mid-market clientele (intermediate-sized enterprises and small- and medium-sized enterprises), as well as for the segment comprising Professionals and very small enterprises. The analyses made it possible to identify the sectors of activity to be addressed as a priority and the ranges of services to be proposed, and to evaluate revenue potential in a business plan. A specific business unit was created in parallel, for which we helped the client define the organizational structure.

  • Major services group

    In the context of the implementation of a tool for the Steering and Analysis of sales and commercial performance in France, Coliposte wanted to use the Qlikview technology in order to provide salespeople and managers with a simple and intuitive tool to analyze indicators and aid decision-making.

  • Major services group

    Creation and implementation of two digital services platforms intended respectively for the professionals market and the small- and medium-sized enterprises market, definition of service spheres and the commercialization model and formalization of the business plan, establishment of the detailed portfolio of services and the products roadmap, assistance in choosing the components of the technical platform, putting in place of a pilot.

  • Major services group

    Study into practices and sales performance in mobile telephony at the points of sale, benchmark on 4 networks and the post offices, qualitative and quantitative study conducted with customers exiting from the point of sale as well as a mystery customer study, analysis and recommendations.

  • Major transport group

    Functional design, creation and development of the new Intranet intended for travel agents, in order to facilitate information searches thanks to a powerful engine, organize content with a clear and effective redefined tree structure and optimize site performance. Re-integration of existing content. Deployment of a system of usable statistics on user connections, this being a reference for incentives by sales agents.

  • Mass retailing group

    Creation of a Business Intelligence master plan, assistance with choice of tools, compilation of a dictionary of indicators for general management, and several detailed documents: BI architecture, Data Exchanges, and assistance with choosing reporting tools and SID development methodology.

  • Ministère de la Justice

    Restructuring of maintenance for the eight data centers used by the Ministry of Justice as part of a Third-Party Maintenance Agreement (TMA), assigned to Keyrus (2010-2015) : definition of a shared decision support platform and architecture, implementation of a shared decision support infrastructure that meets the specific needs and requirements of each area of business, definition of a migration plan for the existing applications, streamlining of extractions, implementation of the migration of data center applications to this platform.

  • Mondial Assistance

    Identification of the risks and anti-fraud checks (supplementary proposals based on the Kadris monitoring catalog).

  • Mutual health benefit society

    Deployment of a comprehensive decision-making platform under SSIS and Qlik technologies for sales administration and management controlling.

  • Mutual insurance company

    Deployment of a commercial activity management solution (Qlik) for 200 sales outlets and 900 brokers.

  • Net

    Construction of a financial datamart for the Brazilian company, Net, a triplay (TV / Telephone / Internet) operator, to correct discrepancies, structure reporting, improve performance, and synchronize data between the pre-existing systems. Installation of the data integration system, using Oracle Data Integration, and the Hyperion Solution financial solution for improving financial reporting for the group.

  • Nobel Biocare

    Assisting Senior Management with the enterprise's transformation program regarding customers : 360° diagnosis, mobilizing the executive committee, defining strategic focuses and the trajectory.

  • Oil company

    Rationalization and harmonization of the budgeting processes for the financial department of the exploration / production branch. Installation and deployment of the Change Management programme with branch management controllers.

  • Personal services industry player

    Create a detailed mapping of the management information system and interfaces (existing and target) with other systems: formalize the transversal processes in Finance, identify the contribution of the IT applications to the processes, develop a roadmap and an action plan for the implementation of the identified projects.

  • Primagaz

    Scoping and definition of the CRM project for the Commercial Department, deployment of the Microsoft CRM tool with the sales teams, management of the project in collaboration with the editor, the integrator and all those individuals involved internally operational assistance (communication, training, user assistance, monitoring of appropriation).

  • Primagaz

    CRM master plan to accompany the development of the commercial strategy and the development of service offerings, route map for the development of the offerings and of the multi-channel contact strategy, IS master plan for CRM tools and management of the campaign to be put in place.

  • Qoros

    Definition and implementation of a catalog of electronic parts for new vehicles in the Qoros range supporting sales and after-sales service for the brand’s dealerships in China: optimisation of the information access and search functions on the site of the catalog (Exalead technology), creation of the functional specifications and of the Business Requirements of the EPC (Electronic Parts Catalog), preparation of the deployment plan and of the trajectory for the EPC in accordance with Qoros’ business-line strategy.

  • Region Wallonne

    Define the IT strategy and roadmap. The project scope covers a five year horizon and includes the future evolution of various Secteur Public institutions of the country. The main themes revolve around: refocusing to the users, innovation in technology, the effectiveness of the IT function and compliance to past agreements. A particular emphasis was placed on the coherence of the IT strategic and the modernization of the administration plans. This project is followed by the implementation of the strategic plan. 

  • Ricard

    Assistance from Keyrus in the choice of an analysis solution based on the QlikView technology and putting in place of reporting common to the whole company. 

  • Richardson

    The Richardson company installed Qlik for their data analytics and exploration capacities which are impossible to obtain with traditional BI tools. The majority of their management units use it today for all their analyses of sales and purchases performance.

  • RMN - Grand Palais

    Assistance with putting in place an Internal Social Network: definition of the collaborative maturity of the potential communities to be created and choice of 3 pilot communities, definition of the business objectives of each community and of their user perimeter, definition of a publication plan with each animator and coordination of meetings to launch and present the tool, creation of enriched communication tools (videos of interviews, tutorials, etc.) measurement of contributions, regular coaching of animators and valorization of users, undertaking of an assessment of the experiment and definition of a trajectory for widespread roll-out within the establishment.

  • RSI

    Modelling of the process for the integration of all of the RSI populations: preparing the cartography of the Regime's IS, modelling the integration processes and preparing the General Functional Specifications for the affiliation process.

  • Réseau Ferre De France (French Railway Network)

    Tableau Software expertise centre supporting the deployment of Tableau. Advanced use of mapping: specific maps, routes for train lines, etc.

  • Scor

    Tableau Software POC on accounting themes with data from SAP Sybase IQ and supported by the existing SAP BI.

  • Solvay

    Solvay chose Qlik to complete their existing BI software, and to give their businesses unlimited capacities for data analysis and exploration.

  • Solvay

    Implementation of a solution for data collect with the help of 'Calame Gathering Tools' with a view to making secure, automating and simplifying the calculation, aggregation and analysis of environmental responsabilities (long term cash flow and allowances) generated by more than 4000 sites in the world.

  • Stade de France

    360° support for the digital strategy of Stade de France: brand strategy, site audit, usability study and definition of new approaches for diversifying revenue, development and management of a relationship program for the Stade's programming and services.

  • Taxis G7

    Construction of a tool to forecast tarifs according to the duration and distance of the ride and under different ride scenarios : construction of statistical models, utilization, using the SAS tool, of a Web GeoConcept ride calculation service.

  • Taxis G7

    Deployment of dashboards for customer complaints with Tableau Desktop and Server.

  • Telecoms operator

    Creation of a Customer Center Incubator of Talent in order to improve the handling of customer dissatisfaction by customer service representatives, training actions on verbal and written customer relations within the customer service centers of SFR and SFR Business Team.

  • Telenet

    Support decision-making of marketing tactics. Historical and predictive analyses of customer behavior aiming at increasing the ROI and diminishing after-sales servicing costs.

  • TNT

    Installation of a sales analysis application to consolidate data from different systems and thoroughly analyse discrepancies and trends among multiple users. The latter can now assess commercial and marketing performance per product line / geography / entity.

  • Téléfonica

    Development of a solution for supplier remittance processing via a web interface to provide Brazil's Telefônica Negócios sales department with a full view of customer accounts to help make good decisions in sales processes.

  • Univeg

    Valuation of IT assets: develop an operational action plan for the divestment of certain activities to an industrial investor, the scope of the engagement includes defining a sourcing strategy ensuring the stability of applications and infrastructure while minimizing costs to the selling party.

  • Vinci

    Scoping, design and implementation of the business repository of VINCI Group entities. Harmonization of the business vocabulary, introduction of governance for the collaborative administration of the Group's entities, limitation of impact on working habits, communication with VINCI players and raising of their awareness, support for fiscal dematerialization.

  • Vins de Bourgogne

    Keyrus' Business Intelligence expertise serving the strategic management needs of the Wines of Bourgogne. The Bourgogne Wine Board (Bureau Interprofessionnel des Vins de Bourgogne) is equipping itself with a Business Intelligence information system strengthening its analytical, forecasting and business management capabilities on the globalized market for great wines.